Restaurant POS benefits for your business: Why use a POS in your dining establishment?


POS Systems for Restaurants

The type of restaurant POS system that you choose can make or break the success of your business. According to results from the
2012 Restaurant POS Survey conducted on 1533 restaurant owners, restaurants are likely to pay an average of $18,000 for a POS system.

The majority of restaurants at 77.4% that integrated a POS system took the plunge by purchasing an entire system with software, hardware, and installation from a POS dealer. Other methods of POS integration included purchasing POS software and hardware with self-installation, buying separate POS hardware and software, or using a POS system that came with a restaurant.

These same restaurants use their trusty POS system to process credit cards, send tickets to the kitchen or bar, and manage customer orders – thus significantly improving the daily processes of their dining establishment.

If you want to know whether or not a restaurant POS system will work for your business, consider these top restaurant POS benefits before taking the plunge:
  • Change orders on the fly. Newer restaurant POS technologies now integrate mobile POS systems that will allow a server to take an order tableside. This provides restaurant waitstaff with more flexibility than ever before. When taking an order, a server can update a ticket in real-time to make any alterations or substitutions upon customer request at the last minute.

  • Enhance staff communication. One of the top benefits of integrating a restaurant POS system is to improve communication between servers and kitchen or bar staff. When a server inputs an order into the computer, it will be sent directly to the kitchen or bar instead of bothering with writing a manual ticket. The POS system also places a timestamp on all customer orders to ensure that they are expedited in a timely manner, meaning no longer worrying about a missing or delayed ticket lost in the shuffle.

  • Organize restaurant seating. Cutting down on customer wait times will help to increase daily sales and improve customers? dining experiences. Many restaurant POS systems include both an ordering menu and a seating diagram that will ensure food is brought promptly to the correct table number. Once customers receive their food, a server can cash out their ticket in the same POS system to improve table turnover time and shorten a restaurant wait.

  • Improve customer management. Instead of relying on an often disorganized handwritten ticket system, a tabletop or mobile POS system can be used to better manage a customer?s experience. One prime example is the ability to send receipts digitally using a mobile POS; a customer can opt to have a restaurant receipt emailed or texted to them instantaneously to cut down on the hassle and cost of printing a manual paper receipt.

If your restaurant can benefit from one of the advantages listed above, a restaurant POS system may be the perfect choice for you. Keep in mind that the right restaurant POS system isn’t a one-size-fits-all solution; a restaurant POS can be tailored to the size of your eatery and your unique customer base.